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REGULATIONS - Apartamenty Mielno



I. General provisions and glossary of terms

  1. These Regulations regulate the rules of daily rental of Apartments located in the building at Pionierów 16, Pionierów 18, Pionierów 20 and Orła Białego 1, Orła Białego 9 in Mielno and the rules of liability of both parties to the contract. The Regulations have been drawn up in order to provide the Guests with a comfortable and safe stay in F.A.F. sp. z o.o. apartments.
  2. The Regulations are an integral part of the Agreement.
  3. By making a reservation of the Apartment, paying a deposit or signing the stay card, the Guest confirms that he/she has read these Regulations and accepts its provisions.
  4. The regulations are available both electronically at WWW.mielno-apartments.pl , and in paper form at the reception desk.
  5. The provisions of the Rules and Regulations apply to all Guests as well as those accompanying them on the premises and in the Apartment.
  6. 3. The terms used in the Regulations shall have the following meanings:
  • Price – gross price per day of rental, expressed in Polish currency (PLN),
  • Guest – a person accommodated at the Premises under the Agreement,
  • Apartment – a residential unit intended for daily rental,
  • Rental – giving the Apartment by the Lessor for temporary use by the Guest in exchange for the agreed Remuneration, for a period not exceeding 31 days,
  • Lessee – a natural person with full legal capacity, a legal person, or an organizational unit referred to in Art. 331 k.c., zawierająca z Wynajmującym umowę najmu Apartamentu,
  • Rental Agreement/Contract – a contract concluded upon confirmation of a reservation, regulating all mutual rights and obligations of the parties,
  • Reservation – a temporary reservation of the Apartment selected by the Tenant for the purpose of concluding the Rental Agreement,
  • Remuneration – the gross amount expressed in Polish currency (PLN), being the product of the Price and the number of days for which the Agreement was concluded,
  • Lessor/ FAF – F.A.F. limited liability company with its registered seat in Mielno at ul. Pionierów 18/ 2.01, 76-032 Mielno, KRS: 0000460585

II. Booking and payment

  1. Landlord provides Tenants with the option to make Reservations in the following forms:
  1. In the Reservation, the following data should be provided: date and planned time of arrival and departure, name of the Apartment that the Renter would like to rent, contact information of the Renter, anticipated number of Guests for which the stay is to be reserved. Reservations can be made by a person who is at least 18 years old.
  2. The tenant, after making a reservation in the manner specified in paragraph. 1, he/she will receive an e-mail message to his/her electronic mailbox confirming the Booking, together with an indication of the essential provisions of the Agreement, in particular the Booking number, the type of Apartment booked, the date of stay, the number of Guests, the amount of the Remuneration for the stay, the amount and date of payment of the advance payment for the Remuneration. The Renter is responsible for verifying the accuracy of the Booking data.
  3. The deposit paid is non-refundable, except as expressly indicated in the Regulations.
  4. The hirer shall, within 24 hours from the date of receipt of the message confirming the reservation, pay to the bank account indicated therein a fee in the amount of:
    • In the case of a return offer – 40% of the fee for the apartment as an advance payment,
    • In the case of a non-refundable offer – 100% of the Compensation for the rental of the Apartment.
  5. In the case of refundable and non-refundable offers, the payment made is non-refundable, regardless of the Tenant’s use of the Apartment.
  6. 5. The payments are to be made according to the following details:

F.A.F Sp. z o.o. apartments.

Pionierów 18 lok.201 76-032 Mielno

NIP: 499 06 48 215

PKO Bank Polski SA: 21 1020 1462 0000 7702 0314 6503


  1. Crediting of the payment to the FAF bank account is equivalent to the conclusion of the Agreement. After receiving the payment specified in Section 4 The Landlord will confirm to the email address indicated by the Tenant the conclusion of the Agreement.
  2. Recording, securing and making available to the Guest the content of the Agreement concluded remotely is done by: (1) making the Terms and Conditions available on the Lessor’s website in a form downloadable by the Guest, and (2) sending the Guest an e-mail confirming the Reservation.
  3. Failure to make payment within the period specified in the email shall be deemed a cancellation of the Renter’s Reservation, and the Agreement shall be deemed not concluded.
  4. The remaining amount due for the stay is payable in cash or by credit card on the day of the Renter’s arrival at the Apartment, or by wire transfer made at least 3 days before the scheduled arrival in accordance with the Reservation. When choosing the option of payment by bank transfer, the Tenant is required to show a confirmation of the transfer on arrival at the apartment. If payment is not made, the Tenant is not entitled to access to the Apartment, while the Landlord is entitled to retain the advance payment.
  5. 9. The Landlord shall be entitled to charge a guarantee deposit to secure any claims. The deposit of PLN 500 is collected in the form of a pre-authorization on a payment card no later than at the time of collection of the Apartment by the Tenant. The security deposit is interest-free and is refundable to the Tenant’s bank account under the terms and conditions specified by the banking institution that maintains the Tenant’s account after inspecting the Apartment at the end of the Tenant’s stay and determining that there is no damage or deterioration to the Apartment. If the guarantee deposit is collected in the form of cash, it is refundable within 14 working days after checking the Apartment after the end of the stay and determining that there is no damage or deterioration of the Apartment, to the bank account indicated by the Tenant.
  6. The remuneration does not include additional cleaning, additional change of linen and towels, additional cleaning products, rental of a travel crib, feeding chair. These services are available for an additional fee.
  7. If the Tenant shortens the rental period, the Rent paid for the entire stay will not be reduced and will be refunded for the unused portion.
  8. If there are offers of apartments at a reduced price relative to the booked apartments – the price is not reduced and the difference in the amount of the offers is refunded.

III. Booking cancellation

  1. According to Art. 38(12) of the Law of May 30, 2014. On consumer rights, the Lessee is not entitled to withdraw from the Agreement concluded remotely.
  2. 1. The Landlord shall be entitled to withhold the payments referred to in § 2 4 of the Regulations paid for the rental of the Apartment in the event of cancellation of the reservation by the Tenant.
  3. Late arrival or departure from the Apartment before the scheduled end of the stay, does not entitle the Renter to claim a refund for unused services covered by the Reservation.
  4. 3. The Landlord reserves the right to cancel a booking without giving any reason within 24 hours of its making by the Tenant. In the event of a booking cancellation, the Tenant shall receive a full refund of funds paid.
  5. Failure of the Renter to show up on the day of arrival (by 8:00 p.m.), in the absence of informing the Lessor of the delayed arrival, shall be read as cancellation of the Reservation. Any amounts paid for the Reservation are subject to retention by the Lessor in such case.
  6. The Lessor reserves the right to cancel the Reservation in case of reasons beyond his control. In the event of cancellation of the Reservation by the Lessor, the payments received from the Lessee on account of the Remuneration, including the advance payment, shall be returned, which exhausts all claims of the Lessee for non-performance of the contract. Reimbursement shall be made to the bank account indicated by the Renter within 14 days from the date of cancellation of the Reservation.
  7. In exceptional situations, especially in the event of unavailability of an Apartment caused by an emergency, prior Booking or other fortuitous event, FAF is entitled to make available to the Lessee another Apartment with parameters and area similar to the Reserved Apartment. If the Renter does not agree to change the Apartment, the agreement is terminated and the amount paid as Remuneration is refunded to the bank account indicated by the Renter within 14 days from the date of cancellation of the Reservation or in cash, if the Remuneration was paid in such form.
  8. Neither Party shall be liable for the non-performance or improper performance of the Apartment Rental Agreement if it is caused by an act of Force Majeure (e.g., natural disasters, terrorist attacks, war, acts of public authority, epidemics), which, with due diligence, neither Party could have prevented.
  9. In the event of a Force Majeure event, the down payment, or in the case of a confirmed reservation, the entire reservation fee, shall not be refunded, but shall be credited to the next reservation designated, after the Force Majeure event has ceased, by the Hirer in consultation with FAF.
  10. FAF is not responsible for any inconvenience caused during the Tenant’s stay related to : construction or finishing works that may be carried out on the premises of the facility in which the Apartment is located as well as around it, interruption of supply of utilities (including electricity, water, central heating) for reasons beyond the control of the facility, noise emissions from neighboring properties. The Tenant is not entitled to compensation for this inconvenience.

IV. Check-in

  1. The premises are rented for hotel nights.
  2. Check-in begins at 16:00 on the first day of your stay and ends at 10:00 on the last day of your stay. The Lessee is obliged to pick up the Apartment from the FAF representative at the time agreed upon by the Parties, stated in the Reservation. If arrival is scheduled at times other than 4:00-6:00 p.m., the Lessee is required to notify the staff at least 24 hours before the day of arrival. Arrivals in the evening or at night must be arranged with a FAF employee and paid in full before the arrival of the renter.
  3. Extending your stay in the apartment or leaving your belongings in the apartment after the end of the hotel night, is possible only after prior consultation and approval of a FAF employee. In the absence of FAF’s consent, the Landlord’s employees are entitled to empty the Apartment of items belonging to the Tenant themselves and place them in storage at the Tenant’s expense and risk.
  4. Requests for an extension of the stay under the rules indicated in paragraph. 3 should be reported to the Landlord no later than hrs. 9:00 a.m. on the last day of your stay, and their inclusion depends on the availability of the Apartments each time.
  5. In the situation of extension of stay in the Apartment on the basis of paragraph. 3, the Lessor is entitled to charge the Lessee an additional amount of up to PLN 100 for each additional hour of stay.
  6. The basis for registration of the stay is the presentation by the Lessee to the Lessor of a valid identity document (identity card or other document accepted in Poland). In case of refusal or inability to show ID, FAF is entitled to refuse to provide access to the Apartment.
  7. At the time of registration, the Lessee is obliged to provide personal data of all Guests accommodated in the Apartment.
  8. The keys to the apartment and the remote control to the garage are handed over in the manner agreed with the FAF employee.
  9. 7. The handover of the keys and the remote control on the day of departure shall be carried out in a manner agreed upon with a FAF employee.
  10. 8. It is possible to receive a VAT invoice for the services rendered by the Landlord. Such a request should be indicated in the Reservation. In order to receive a VAT invoice for the service, enter the invoice data (including tax ID and entity data) in a message to the Lessor or report the need for an invoice during a telephone reservation. This data must be provided before payment is made. The tenant agrees to issue a VAT invoice without signature.
  11. It is possible to use, as part of the lease, a parking space located in the Lessor’s parking lot (there is a maximum of one parking space per Apartment). The Landlord stipulates that not every Apartment available in the offer has the possibility of providing a parking space. The determination of whether reservation of a parking space will be possible for a particular Tenant will be made during the reservation procedure individually for each Tenant.

V. Rental conditions

  1. 1. The apartment building is not a hotel. In the facility, in addition to rented apartments, there are private apartments, and the apartment building operates on the basis of a Residential Community. Accordingly, Tenants are required to observe the principles of good neighbourliness and quiet hours from 10:00 p.m. to 7:00 a.m. The Tenant is responsible for the acts and omissions of the occupants of the Apartment during the rental period.
  2. 2. The Landlord undertakes to make every effort to maintain the highest level of service.
  3. 3. Smoking in the apartments is strictly prohibited. A tenant who does not comply with this prohibition will be charged a fee of 500 zlotys.
  4. 4. Pets shall not be allowed in the apartments.
  5. 5. Barbecues shall not be allowed within the facility.
  6. It is forbidden to hang towels and dry things on the railings of balconies or terraces.
  7. It is forbidden to use the Apartment equipment in a manner inconsistent with its purpose, as well as to take the equipment out of the Apartment during and after the stay.
  8. For safety reasons, it is prohibited to possess, store or use dangerous cargo, weapons, ammunition, flammable, explosive or illuminating materials, including fireworks (fireworks) in the Apartment or on the premises.
  9. Guests are not allowed to use equipment and objects that may cause risks associated with damage to the property of the Lessor and other Guests, in particular equipment that may cause fire or flooding. Due to fire protection requirements, it is prohibited to cover or disable smoke detectors.
  10. It is permissible to use in the Apartment only kettles and other devices that are on the equipment of individual Apartments.
  11. The tenant is obliged to secure the apartment each time he or she leaves it by turning off the TV, turning off the lights, turning off the faucets, locking the windows and front door with the key, and maintaining careful custody of the key.
  12. If the keys to the Apartment are lost, the Tenant is required to pay a fee of 300 PLN.
  13. If the garage door remote control is lost, the Tenant is required to pay a fee of PLN 150.
  14. If the electric chip is lost, the Tenant is required to pay a fee of PLN 50.
  15. Organizowanie w Apartamencie imprez towarzyskich zakłócających spokój innych Najemców jest zabronione, a FAF może obciążyć Najemcę karą w wysokości 1000 PLN.
  16. The number of Guests staying in the Premises may not exceed the number that was declared during registration and absolutely the number that was specified as the maximum on the website in the offer of the Apartment. For failure to comply with the said rule, the Landlord reserves the right to deduct 100% of the collected deposit, charge an additional fee for the stay of any undeclared person or break the contract.
  17. The Tenant has no right to sublet the Apartment to third parties.
  18. The Lessee has no right to make any alterations or permanent changes to the Apartment and is financially responsible for any damage or destruction of items left at the disposal of the Lessee in the Apartment.
  19. The Tenant, within 2 hours of receiving the keys to the Apartment, should report any deficiencies or defects found in the Apartment. Failure to submit comments and objections (in writing: text message, email, etc.) as to the technical condition of the Apartment by the deadline specified above, is tantamount to the fact that the Apartment, as well as the equipment contained therein, was put into service in good condition, without any defects.
  20. The Lessee is obliged to immediately inform the FAF employee about all defects arising in the Apartment during the stay. An adequate monetary compensation shall be charged for faults caused by the Tenant.
  21. In the case of exceptionally flagrant or hooligan violations of the rules set forth in these regulations, FAF has the right to remove the Renter and his/her companions from the Apartment without refunding the fee paid by the Renter.
  22. Defects arising or noticed during the tenant’s stay, will be repaired as soon as possible. The Landlord is not responsible for the availability of dates of Companies that can repair the defect in question. The implication is that the defect can be repaired after the tenant leaves. The tenant is not entitled to compensation for this.
  23. In the event of the need for immediate repair of a defect in the Apartment, the Landlord reserves the right to enter the apartment, after informing the Tenant by phone or e-mail.
  24. The Landlord is not responsible for items, foodstuffs or pharmaceuticals left in the Apartment after the end of the Lease. Items left in the Apartment will be sent back at the expense of the Lessee, who is obliged to order a courier to the address of the company’s headquarters F.A.F. In case of failure to receive such instructions, F.A.F will store these items for one month, after which time they become the property of the Lessor.
  25. The Landlord shall not be liable for loss by the Tenant or damage, due to causes not attributable to the Landlord, of items brought by the Tenant to the Apartment.
  26. 21. The Landlord shall not be liable for damage or loss of a car or other vehicle belonging to the Tenant.
  27. The Tenant agrees to comply with the rules for separating garbage into five fractions according to the instructions posted in the Apartment and in the garbage can. Additional charges may apply for non-compliance with these rules. On the premises and the Apartment, children under 13 years of age should be under the constant supervision of legal guardians. Legal guardians may be held financially responsible for any damage caused by the actions of children under the rules of common law.
  28. In case of violation of the Rules, the Lessor may refuse to continue to provide services to the violator. Such a person is obliged to immediately comply with the demands of the Landlord, to pay for the services rendered so far, to pay for any damages and to leave the Apartment.

VI. Personal data protection

  1. We would like to inform you that the controller of the personal data provided under the agreement for daily rent of apartments shall be F.A.F. sp. z o.o. with its registered office in Mielno, ul. Pionierów 18. Personal data provided on the basis of and in connection with the execution of the rental agreement (legitimate interest of the Parties – Article 6(1)(f) Rodo), are provided by the Tenants voluntarily, but their processing is necessary for the proper execution of the agreement. Personal data shall be processed for the duration of the agreement and after its termination for archiving purposes and until the statute of limitations for claims relating thereto. The data subject shall have the right to access their data and the right to rectify, erase, and restrict the processing of their data as well as the right to transmit them, object and lodge a complaint with an authority.

VII. Complaint procedure

  1. Guests have the right to file complaints if they notice deficiencies in the quality of service or otherwise.
  2. A complaint may be filed by a Guest, for example:
  • In writing to the FAF’s delivery address indicated in paragraph. II ust. 6 Regulations;
  • in electronic form via email to: [email protected]
  1. It is recommended that the Guest provide in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the deficiency or other defect, and (2) contact information of the complainant – this will facilitate and expedite the processing of the complaint by FAF. The requirements stated in the preceding sentence are in the form of a recommendation only and do not affect the effectiveness of the complaint.
  2. FAF will respond to the complaint received from the Guest and inform the Guest of the manner in which the complaint will be handled, in particular in writing or by e-mail, if the Guest has provided an e-mail address for this purpose. FAF will respond to the Guest’s complaint within 30 days from the date of its receipt, unless otherwise specified in separate regulations.

VIII. Amicable (out-of-court) means of complaint recognition and investigation claims and rules of access to these proceedings

  1. Guests, who are consumers, have the opportunity to use out-of-court means of handling complaints and claims.
  2. Detailed information on the above issues and the rules of access to these procedures are available at the offices and websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and at the following web addresses of the Office of Competition and Consumer Protection:
  • http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php;
  • http://www.uokik.gov.pl/ wazne_adresy.php.
  1. The following are examples of the options available to a Guest who is a consumer to use out-of-court means of handling complaints and pursuing claims:
  • application to the permanent amicable consumer court referred to in Art. 37 of the Law of December 15, 2000. On Trade Inspection, with a request for settlement of a dispute arising from the concluded Agreement;
  • To turn to the provincial inspector of the Commercial Inspection, in accordance with Art. 36 of the Law of December 15, 2000. On Trade Inspection, with a request to initiate mediation proceedings for an amicable settlement of the dispute,
  • Use the free assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (such as the Federation of Consumers, the Association of Polish Consumers);
  • European ODR (Online Dispute Resolution) platform, http://ec.europa.eu/consumers/odr/, operating in accordance with the provisions of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on Online Consumer Dispute Resolution and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (OJ. Urz. UE.L Nr 165, s. 1)

IX. Newsletter

  1. The landlord provides tenants with the service of sending e-mails containing information about the premises, as well as current promotions.
  2. 2. A subscription to the newsletter may be done through:
  • a) completing and submitting a subscription form,
  • b) ticking the appropriate box when placing the order.
  1. 1. The Tenant may unsubscribe from the newsletter at any time by clicking the unsubscribe button shown in every newsletter message or by sending a request to the Landlord.
  2. Subscription to the newsletter is voluntary and does not affect the Guest’s ability to use the Lessor’s services.

X. Final Provisions

  1. 1. The Landlord shall have the right to amend the Regulations at any time. . The consent of the Tenant shall not be required to change the Regulations. Any amendments to the Regulations shall be effective from the time of their publication.
  2. In the event of a suspected violation of the provisions of these Regulations or a suspected misdemeanor or felony, the Landlord has the right to enter the Apartment at any time.
  3. In the aforementioned cases, the Lessor shall be entitled to immediately terminate the Lease Agreement and retain the agreed Rent.
  4. 4. The Tenant agrees to the processing of personal data for the purposes of booking and placing them in the Landlord’s database.
  5. All promotional materials are for informational purposes and do not constitute an offer within the meaning of the Civil Code. The provisions of these Regulations are binding.
  6. The Landlord reserves the right to introduce and cancel offers, promotions, as well as to change prices, without prejudice to the acquired rights of Tenants, including in particular the terms of contracts concluded before the change.
  7. 8. The Regulations shall enter into force on the day of their publication.

XI. Additional information

  1. Construction work is being carried out on the neighboring plot to the east and south. They may last until 26.02.2026. The work is carried out independently of the landlord.
  2. The tenant is not entitled to compensation for any inconvenience related to the above. works.